Frequently Asked Questions

Purchases

To access the courses and lessons, you will need purchase a course. You do this by selecting the right course for you then following the steps through the payment process. From there you will have your own User Dashboard where you can access your course and all free bonus materials. 

On sign up you will set your own Username and Password. After the payment page you will then have immediate access to your User Dashboard. Within one hour you will receive a Welcome email with further information – please keep a look out for this and remember to check your spam inbox as well. We recommend you add us to your safe contact list so you don’t miss out on any emails from us. If you have previously unsubscribed from our mailing list please contact us as you will not receive any emails from us.

Each course is priced differently due to the amount of lesson content and downloadable material. The price of every course is at the bottom of each course page. Our prices are totally transparent and there are no hidden costs. 

Log in using your username and password. From there you will be taken to your personalised User Dashboard where you will be able to access your purchased content plus all bonus courses and materials. You username is usaully your email address. 

Payment is taken through Stripe, a world- renowned and secure online card payments platform.

Stripe has been audited by a PCI- certified auditor and is certified to PCI Service Provider Level 1 – the most stringent level of certification available in the payments industry.

Your card details will be stored and processed by Stripe, not Fretlix.

Courses & Lessons

We always recommend starting right at the beginning with our beginner courses.

Even if you are an experienced guitarist there will be new and great things for you to learn.

If you are an intermediate guitarist for example you can select intermediate courses on the courses page.

Yes! We have courses that start right at the beginning taking you all the way from learning what the various parts of the guitar do, to learning how to play your favourite songs.

The courses are carefully designed so that you follow a structured learning process for maximum improvement.

We recommend you follow each course lesson by lesson in the order in which they are set out. Each course gradually gets harder as you progress through them.

If you feel you must cheat and skip ahead (we don’t recommend this!) you will need to mark the lesson as complete before you can open the next lesson.

Purchase a Fretlix course 🙂 We have content for every guitarist from beginner to advanced. Whatever your goals are as a guitarist we have something to help.

The backing tracks are available as part of the course content.

As you work through the courses, backing tracks are provided with certain lessons.

The backing tracks are all professionally produced and have the top session musicians in the UK playing on them.

You will start learning new things right away and as long as you put in the effort and practice you should see improvement in a few weeks. 

Community

Yes! We have am awesome community of guitarists just like you were you can interact, share playing tips and talk everything guitar. You will find the link on your User Dashboard.  

Once you join Fretlix, you will be sent a welcome email with links to join the private Facebook community page.

Masterclasses are recorded throughout the year delivered by PRO musicians. In each class a different topic is covered, deep diving into various areas of music and guitar playing. You get access to ALL previous sessions including backing tracks and PDF downloads.

Yes, you can receive feedback on your playing in our Private Members Community. 

You can post in our private Facebook community page or you can ask a question during our Q&A live stream sessions.